| Guest Review: 1 | Reviewed by a guest | Posted Date: 2009-11-14 |
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| We stayed at the Encore early Nov 2009. The room we stayed was on 21st floor facing the pool and the golf course. We didn't realize that it also facing the club XS which opens friday to monday. The music was so loud and went on until 4 in the morning that neither of us could sleep. Since we had to leave early the next day, we had only about 3 hours of sleep.
When I callled and complained to the front desk. They acknowledged that they KNEW about the problem and I was not the only one who complained. Yet they can't explain to me why no one had notify me about this problem when I checked in nor offered me a room facing away from the noisy club. The person I talked on the phone also ensured me that he would talked to the management and would send an email to me the very same day regarding the situation. It had been five days since we checked out, I'm still waiting for the email for the management.
The problem was bad, yet the way they handled the complaint was what disappoints me the most. |
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| Guest Review: 2 | Reviewed by a guest | Posted Date: 2009-11-13 |
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| Great hotel: Great staff...great sleeping rooms...and the best spa EVER!!! I will definitely be back to Encore... |
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| Guest Review: 3 | Reviewed by a guest | Posted Date: 2009-11-13 |
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| Our stay was great. the room was exceptional,however if you took over 60seconds reading the ingredients it would charge your card. I also thought for that price the should have a small refrigator in the room. But our stay was Great! Thanks to Hotels.com |
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| Guest Review: 4 | Reviewed by a guest | Posted Date: 2009-11-07 |
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| Guest did not leave a comment. |
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| Guest Review: 5 | Reviewed by a guest | Posted Date: 2009-10-28 |
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| The Encore is a well appointed and lovely hotel, but, in terms of a 5* property it comes up lacking... in several areas:
CONS:
1) Everything is ala carte... there is nothing included with your room other than linens
2) No in room coffee maker
3) The fitness center is $30/day
4) Food and beverage, along with room service is extremely expensive
5) Casino is relatively small with only fairly expensive, smoky tables
6) The pool only gets sunlight about 4 hours per day
7) One hottub... for lots of guests
8) No HBO or any movie channel except for PPV (of course), AMC and TNT...
PROS:
1) They do have an outdoor casino by the European (topless)pool that is wonderful... but only open during the day-- at night you have to pay a $30 cover for the XS night club to get to it
2) The gym and spa are wonderful-- almost worth the $30
3) The staff is very helpful and courteous
4) The coffee bar makes great coffee, but they should for those prices |
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| Guest Review: 6 | Reviewed by a guest | Posted Date: 2009-10-26 |
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| If you are looking for a getaway with your spouse. This is the place. Rooms are awesome and service is top notch.
I have stayed in tons of rooms this one was the best I have ever had by a mile.
Would go back next week if I could. |
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| Guest Review: 7 | Reviewed by a guest | Posted Date: 2009-10-24 |
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| Guest did not leave a comment. |
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| Guest Review: 8 | Reviewed by a guest | Posted Date: 2009-10-20 |
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| Guest did not leave a comment. |
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| Guest Review: 9 | Reviewed by a guest | Posted Date: 2009-10-17 |
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| Guest did not leave a comment. |
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| Guest Review: 10 | Reviewed by a guest | Posted Date: 2009-10-12 |
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| Outstanding staff! |
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