|
| AVERAGE Hotel Service Rating : |
 |
AVERAGE Hotel Condition Rating : |
|
| AVERAGE Room Comfort Rating : |
 |
AVERAGE Room Cleanliness Rating : |
|
|
| |
 |
| Guest Review: 1 |
|
Posted Date: 2012-05-04 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Excellent!!! Would definitely return. Hopefully soon. |
|
|
| |
| |
| Guest Review: 2 |
|
Posted Date: 2012-05-04 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| The rooms were great....comfortable beds and very clean rooms. The only problem we had was one of our guys was upgraded to a pool view room and couldn't believe the noise coming from the pool area all afternoon. I guess MTV takes over the pool area and it's crazy down there. |
|
|
| |
| |
| Guest Review: 3 |
|
Posted Date: 2012-05-02 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| I've stayed at the Hard Rock many times with little problems but the last time I had more problems then ever! I walked into my room and it was gorgeous! Until I walked into the bathroom. The room service left their broom also it wasn't very clean . ( hair on the floor, black gook on the tub) I never complain usually. So my friends and I went down to gamble and when I returned to the room my key wouldn't work! I went down twice because the key they kept giving me wouldn't work the third time I went down they saw that I was upset ( I just wanted to get out of my Vegas heels and sleep!!) They then told me that my lock must be broken and to wait by my door for security to help me in. So I waited.. Waited and waited some more until the security officer could let me into my fully paid room. Once he let me in I realized that I was now stuck in my room and couldn't leave unless I wanted to go through the hour long pain in the butt situation I just got out of! When I checked out they were training someone and I told them how horrible my stay was and they took off the extra $20 hotel fee. All without making direct eye contact. |
|
|
| |
| |
| Guest Review: 4 |
|
Posted Date: 2012-04-30 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| When we first checked in, the assistant at the front desk informed us that there was no more rooms with a king-size bed. So to compensate, she gave us a free upgrade to a room in the newly remodeled HRH Tower. It was well worth it! SOOOO beautiful and clean and luxurious. We had a blast and enjoyed the room. And the shower was amazing- huge rain-type shower head. Overall, we were very impressed and we will be back! |
|
|
| |
| |
| Guest Review: 5 |
|
Posted Date: 2012-04-28 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| 20 min wait for the front desk to answer a call...ridiculous |
|
|
| |
| |
| Guest Review: 6 |
|
Posted Date: 2012-04-24 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| The stay was great but the T.V. kept pixelating. Maintenance came up to fix but only half fixed it. The A/C did not get cold. |
|
|
| |
| |
| Guest Review: 7 |
|
Posted Date: 2012-04-23 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Well, Everything was really pretty good. Room was nice... However, Check in seems to take alot longer than one would think. The attendants don't seem to be in any hurry. frustrating when in a long line. Security at the pool, did a great job, but seemed to be mad alot at Guest. Its ok to smile and do your job. And finally the bad, My Wife got her purse stolen... not good. |
|
|
| |
| |
| Guest Review: 8 |
|
Posted Date: 2012-04-23 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Stayed at Hard Rock for business trip (not a convention). Would recommend upgrading from the standard king mountain view. My "view" was of a roof a few stories below my window. The room was basic but clean. The service at the hotel was average. I did not find the staff to be unpleasant but they did not go out of their way to make me feel valued. I am comparing this to a similar booking at the Palms about 6 weeks earlier where the front desk was very pleasant and accommodating. I would choose the Palms over the Hard Rock for my next visit. |
|
|
| |
| |
| Guest Review: 9 |
|
Posted Date: 2012-04-18 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Good. Only complaint was excessive noise from the pool area. |
|
|
| |
| |
| Guest Review: 10 |
|
Posted Date: 2012-04-17 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Friendly, competent cust svc. Large, diverse, modern pool areas. Rooms and public areas outdated and worn. Cab or shuttle to strip. Hotel resort fee. Long waits at bell desk. |
|
|
| |
| |
|
|
