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| Guest Review: 1 |
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Posted Date: 2011-11-28 |
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| My family visited Henderson over Thanksgiving and we booked a 2 bedroom suite with full kitchen for our 4 night stay. The female employee who checked us in was not very helpful at all, she offered no information unless directly asked a question, such as "where should I park my vehicle", etc. The room was quite nice with a large balcony and beautiful view, however from Tuesday until Saturday during our stay, we received absolutely no room service of any kind. No clean towels, no refill for the coffee maker, no shampoo, etc. We left the "Maid Service Needed" sign out on the door Wednesday and Thursday with no response. My husband was not happy and since there is no room service either - nor wireless internet in the rooms - he had to go out and pick up breakfast for the family. The owner of the local breakfast shop told him that the hotel was in Foreclosure; however we paid for going price for our room and expected the daily service that should have been provided. The beds were very hard, my sister finally went to sleep on the pull out couch as she found her bed too uncomfortable and the T.V.'s in the room are still the old box style, 25" with no high definition. If you're looking for wireless internet you're out of luck, unless you want to go sit in the lobby. I was told there was a cord near the phone jack that I could plug my laptop into for internet service, however that cord was never found. And if you plan to visit the Village, you are not allowed to reenter the hotel from the pool area (back of the building), even though there are key card readers to gain entrance. A security guard will refuse to unlock the gate, even after shown your key card, and tell you that you must walk all the way back through the Village to the front of the hotel to enter that way. Overall, though the room was pleasant enough, the lack of service provided by the staff at the hotel has ensured that we will never come back, nor would I recommend this hotel to anyone else. |
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| Guest Review: 2 |
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Posted Date: 2011-11-27 |
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| I have stayed here in the past and paid significantly more. The double room we rented was bright, attractive, clean and overall a great value. A nice alternative to the strip. GJ. |
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| Guest Review: 3 |
by LarryR of
Torrance, CA |
Posted Date: 2011-11-22 |
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| The Aston MonteLago Village Resort is a great deal. Beautiful room with a kitchen, very clean, and the best part...a peaceful lake view. If you decide to go, make sure you get a room with a lake view. Some rooms are considered lake view, but you may not actually have a good view of the lake. That's what happened to us, but we requested a room change, and they gladly accomadated us with a 4th floor room with a balcony and a beautiful lake view at no extra charge. If you're going to Vegas, consider this as an alternative to staying on the strip. There's a free shuttle that will take you to the strip and bring you back. I would come back again. |
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| Guest Review: 4 |
by Tim of
Grosse Ile, Mi |
Posted Date: 2011-10-02 |
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| I was very suprised with the upscale surroundigs and the upscale facilities of the hotel. It was located next to a quaint shopping village. I will return. |
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| Guest Review: 5 |
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Posted Date: 2011-09-24 |
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| Wonderful location. Very quite. The lake is fabulous. Casino is completely automated; all machines. The bar is a very nice place to sit and relax and talk with the locals. Staff very friendly. The surrounding village area must be visited. |
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| Guest Review: 6 |
by Bill L of Vegas |
Posted Date: 2011-08-04 |
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| Two very nice pools. Small casino close by. A few restaurants and a Irish Pub very close by. Too bad all the shops in the area are closed. People say they are coming back but it certainly doesn't look promising. Don't see how the few that are open can make it. Went for Saturday night Jazz on the Lake which was awesome! Want a nice, quiet place-this is it! |
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| Guest Review: 7 |
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Posted Date: 2011-07-27 |
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| We loved everything about Lake LasVegas but most of the shops are closed. Economy has hit this area hard it looks like. |
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| Guest Review: 8 |
by B R of Flagstaff, AZ |
Posted Date: 2011-07-12 |
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| Most people never get to see this side of Vegas which is a shame. For those willing to venture off the strip and enjoy it's accessiblity from a relatively short drive then this is the place. The natural beauty and peacefullnes of the resort and it's proximity to Lake Meade and the dam make it the most ideal of location. Don't look for the staff to overwelm you and yet they are courtious and will met your needs. The restaurants and shops are quite adequate and the Casino has reopened and will add a nice addition for many. Most important to us is that this entity is the most FAMILY FRIENDLY we know of in Vegas. It's a place you'll be proud to take your loved ones. The facility is great! |
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| Guest Review: 9 |
by Chris W of Tucson, AZ |
Posted Date: 2011-06-18 |
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| This is a quiet, beautiful set of rental condos with lovely shops and good food right on the premesis. It was nice to get away from the craziness of the strip and calm down and sleep well. Loved having breakfast on the balcony overlooking the lake in the mornings. If you can rent a car and don't mind the 20 minute drive to town, I highly recommend it. |
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| Guest Review: 10 |
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Posted Date: 2011-06-13 |
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| check in was a breeze and the staff was very friendly. The grounds were lovely and there were several choices for dinner at the Village. It was close to the conference we attended. Very relaxing atmosphere. |
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