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| Guest Review: 1 |
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Posted Date: 2012-04-28 |
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| It's a beautiful hotel, and clearly was at one point a very high end place to stay. However it is still nice but all the shops and restaurants on site are deserted. Be prepared to drive to town to get a meal or pay the price at the only casino owned restaurant. Found out while checking out that majority of the place has been sold as condo's/timeshares. So not crowded at all, but explains why all the shops and restaurants are vacated. |
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| Guest Review: 2 |
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Posted Date: 2012-04-17 |
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| Close to Lake Las Vegas, awesome views, very well kept up. Staff is very helpful. |
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| Guest Review: 3 |
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Posted Date: 2012-02-19 |
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| People live there. Seems like tourists out of place. Weird!! Hot tub not hot in Luna building. Village absolutely dead, restaurants very expensive. However Luna resort is beautiful and comfortable. Plan on buying groceries or having meals elsewhere. Lots of walking trails. |
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| Guest Review: 4 |
by Zac of
Henderson, Nv |
Posted Date: 2012-02-11 |
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| First, the man at the check in counter was trying to be professional and courteous but the 2 female employees behind him were not.
Second, I dont think that the room had been used for a while or their cleaning staff are short. Anything above 5 feet tall had dust on it.
Finally, other than the dust, the room was wonderfull. The room had more ammenities than I had expected and I was pleasently suprised. |
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| Guest Review: 5 |
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Posted Date: 2012-01-26 |
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| The internet service is like dialup service on WiFi and hard line connection. The rooms are showing their age. Drapery was broken, TV stand was broken, Bathroom sink would not produce hot water as the faucet was broken. Unique location but nothing has been done to maintain these rooms as compared to the rates they charge. |
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| Guest Review: 6 |
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Posted Date: 2011-11-28 |
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| My family visited Henderson over Thanksgiving and we booked a 2 bedroom suite with full kitchen for our 4 night stay. The female employee who checked us in was not very helpful at all, she offered no information unless directly asked a question, such as "where should I park my vehicle", etc. The room was quite nice with a large balcony and beautiful view, however from Tuesday until Saturday during our stay, we received absolutely no room service of any kind. No clean towels, no refill for the coffee maker, no shampoo, etc. We left the "Maid Service Needed" sign out on the door Wednesday and Thursday with no response. My husband was not happy and since there is no room service either - nor wireless internet in the rooms - he had to go out and pick up breakfast for the family. The owner of the local breakfast shop told him that the hotel was in Foreclosure; however we paid for going price for our room and expected the daily service that should have been provided. The beds were very hard, my sister finally went to sleep on the pull out couch as she found her bed too uncomfortable and the T.V.'s in the room are still the old box style, 25" with no high definition. If you're looking for wireless internet you're out of luck, unless you want to go sit in the lobby. I was told there was a cord near the phone jack that I could plug my laptop into for internet service, however that cord was never found. And if you plan to visit the Village, you are not allowed to reenter the hotel from the pool area (back of the building), even though there are key card readers to gain entrance. A security guard will refuse to unlock the gate, even after shown your key card, and tell you that you must walk all the way back through the Village to the front of the hotel to enter that way. Overall, though the room was pleasant enough, the lack of service provided by the staff at the hotel has ensured that we will never come back, nor would I recommend this hotel to anyone else. |
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| Guest Review: 7 |
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Posted Date: 2011-11-27 |
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| I have stayed here in the past and paid significantly more. The double room we rented was bright, attractive, clean and overall a great value. A nice alternative to the strip. GJ. |
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| Guest Review: 8 |
by LarryR of
Torrance, CA |
Posted Date: 2011-11-22 |
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| The Aston MonteLago Village Resort is a great deal. Beautiful room with a kitchen, very clean, and the best part...a peaceful lake view. If you decide to go, make sure you get a room with a lake view. Some rooms are considered lake view, but you may not actually have a good view of the lake. That's what happened to us, but we requested a room change, and they gladly accomadated us with a 4th floor room with a balcony and a beautiful lake view at no extra charge. If you're going to Vegas, consider this as an alternative to staying on the strip. There's a free shuttle that will take you to the strip and bring you back. I would come back again. |
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| Guest Review: 9 |
by Tim of
Grosse Ile, Mi |
Posted Date: 2011-10-02 |
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| I was very suprised with the upscale surroundigs and the upscale facilities of the hotel. It was located next to a quaint shopping village. I will return. |
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| Guest Review: 10 |
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Posted Date: 2011-09-24 |
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| Wonderful location. Very quite. The lake is fabulous. Casino is completely automated; all machines. The bar is a very nice place to sit and relax and talk with the locals. Staff very friendly. The surrounding village area must be visited. |
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